:root{--navy:#173e4d;--ink:#203744;--muted:#637989;--surface:#f3f6f8;--line:#dce7ed;--aqua:#007c83;--white:#fff;--danger:#b53c3c;--green:#197b55;--orange:#9a6718}*{box-sizing:border-box}html{font-size:16px}body{margin:0;background:var(--surface);font-family:Tahoma,Arial,sans-serif;color:var(--ink);line-height:1.6;-webkit-text-size-adjust:100%}button,input,select,textarea{font:inherit}button{cursor:pointer}button:disabled{opacity:.58;cursor:not-allowed}h1,h2,h3,p{margin-top:0}h1{font-size:23px;line-height:1.4}h2{font-size:17px}small,.small{font-size:12px}.muted{color:var(--muted)}.hidden{display:none!important}.screen{min-height:100dvh;display:grid;place-items:center;padding:18px}.loading{display:flex;flex-direction:column;align-items:center;justify-content:center}.loading img{width:140px}.auth-panel{width:100%;max-width:390px;padding:29px 23px;background:white;border:1px solid var(--line);border-radius:18px;text-align:center;box-shadow:0 4px 24px #142c3510}.auth-logo{max-width:190px;width:66%;height:140px;object-fit:contain}.auth-panel p{color:var(--muted);margin:12px 0 24px}.stack{display:flex;flex-direction:column;gap:15px;text-align:right}.stack label{display:flex;flex-direction:column;gap:6px;font-size:13px;font-weight:bold}input,select,textarea{width:100%;min-height:44px;padding:11px;border:1px solid #becfd9;border-radius:10px;color:var(--ink);background:white;outline-color:var(--aqua)}textarea{resize:vertical}.btn{padding:12px 17px;border-radius:10px;border:0;font-weight:bold;min-height:45px;display:inline-flex;justify-content:center;align-items:center;text-align:center}.primary{background:var(--navy);color:#fff}.secondary{background:#e9f2f4;color:#175062;border:1px solid #d0e2e7}.danger{background:#fff1ef;color:#a52e2e;border:1px solid #e8c7c3}.error{color:var(--danger)!important;font-size:13px}.note{background:#edf6f9;border:1px solid #cfe6ec;border-radius:10px;padding:12px;color:var(--ink)}.app-header{height:72px;background:white;display:flex;justify-content:space-between;align-items:center;padding:8px max(18px,calc((100vw - 1140px)/2));border-bottom:1px solid var(--line);gap:10px}.identity{display:flex;align-items:center;gap:10px;min-width:0}.identity img{width:65px;height:55px;object-fit:contain}.identity strong{display:block;font-size:17px;white-space:nowrap}.identity span{display:block;font-size:11px;color:var(--muted)}.header-right{display:flex;gap:5px;align-items:center}.userlabel{font-size:11px;color:var(--muted);max-width:160px;text-overflow:ellipsis;overflow:hidden;white-space:nowrap}.icon-button{border:1px solid var(--line);background:#fff;border-radius:9px;height:38px;width:38px;display:grid;place-items:center;color:var(--ink);font-size:18px}.icon-button svg{width:19px}.app-main{max-width:1140px;margin:0 auto;padding:22px 18px 110px;min-height:calc(100dvh - 72px)}.headline{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;margin-bottom:18px}.headline h1{margin:0 0 3px}.headline p{margin:0;color:var(--muted);font-size:12px}.state-online{display:inline-block;font-size:11px;padding:4px 9px;border-radius:20px;background:#e9f4f2;color:#28785d;white-space:nowrap}.stat-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin-bottom:15px}.stat{background:white;border:1px solid var(--line);border-radius:12px;padding:14px;min-width:0}.stat span{display:block;font-size:11px;color:var(--muted)}.stat strong{display:block;font-size:30px;line-height:1.2;margin-top:6px;color:var(--navy)}.panel{background:white;border:1px solid var(--line);border-radius:14px;padding:16px;margin-bottom:15px}.panel h2{margin-bottom:13px}.panel-title{display:flex;align-items:center;justify-content:space-between}.panel-title h2{margin:0 0 12px}.link-button{border:0;background:transparent;color:var(--aqua);font-size:13px}.list{display:flex;flex-direction:column;gap:9px}.ticket-card{width:100%;border:1px solid var(--line);border-radius:11px;padding:12px;display:block;text-align:right;background:#fff;color:inherit}.ticket-card:active{background:#f2f8fa}.ticket-top{display:flex;justify-content:space-between;align-items:center;gap:8px}.ticket-card h3{font-size:14px;margin:6px 0}.ticket-card p{font-size:12px;margin:0;color:var(--muted)}.ticket-code{color:var(--navy);font-size:12px;font-weight:bold}.pill{padding:4px 8px;background:#e9f0f4;color:#436171;font-size:11px;border-radius:15px;display:inline-block}.pill.warn{background:#fff1dd;color:#8c601b}.pill.good{background:#e5f5ec;color:#28724b}.pill.bad{background:#ffe9e7;color:#ac4640}.filterbar{display:flex;gap:9px;margin-bottom:14px}.filterbar input{flex:1;min-width:0}.filterbar select{flex:0 0 146px;width:146px}.two{display:grid;grid-template-columns:1fr;gap:14px}.upload-field{display:flex;flex-direction:column;gap:8px;border:1px dashed #b2c9d5;border-radius:11px;padding:13px;background:#f9fcfd;font-size:13px}.upload-field input{background:transparent;border:0;padding:5px;min-height:35px}.upload-field small{color:var(--muted);font-weight:normal}.form-actions{display:flex;gap:10px;flex-wrap:wrap}.form-actions .btn{flex:1;min-width:145px}.empty{padding:30px 14px;text-align:center;color:var(--muted);font-size:13px}.mobile-tabs{position:fixed;bottom:0;left:0;right:0;height:calc(66px + env(safe-area-inset-bottom));padding:3px 3px env(safe-area-inset-bottom);background:white;border-top:1px solid var(--line);display:flex;z-index:20}.mobile-tabs button{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:0;border:0;background:transparent;color:var(--muted);font-size:11px;font-weight:normal}.mobile-tabs button span{font-size:22px;line-height:28px}.mobile-tabs button.active{color:var(--navy);font-weight:bold}.overlay{position:fixed;inset:0;background:#0e2438a6;z-index:40;display:flex;align-items:flex-end;justify-content:center}.dialog{width:100%;max-width:760px;background:white;max-height:94dvh;overflow:auto;border-radius:18px 18px 0 0;padding:19px;padding-bottom:calc(24px + env(safe-area-inset-bottom))}.dialog-header{display:flex;justify-content:space-between;align-items:center;position:sticky;top:-19px;background:white;z-index:2;padding-bottom:10px;border-bottom:1px solid var(--line);margin-bottom:12px}.dialog-header h2{margin:0}.details{display:grid;grid-template-columns:1fr 1fr;gap:11px}.detail-item{border-bottom:1px solid var(--line);padding-bottom:8px;min-width:0}.detail-item span{font-size:11px;color:var(--muted);display:block}.detail-item strong{font-size:13px;overflow-wrap:anywhere}.detail-notes{white-space:pre-wrap;padding:10px;background:#f4f7f9;border-radius:9px;font-size:13px}.images{display:flex;gap:8px;flex-wrap:wrap}.images img{width:95px;height:95px;object-fit:cover;border-radius:9px;border:1px solid var(--line)}.separator{height:1px;background:var(--line);margin:15px 0}.history{padding:0 16px 0 0;font-size:12px;color:var(--muted)}.history li{margin-bottom:9px}.action-row{display:flex;flex-wrap:wrap;gap:8px}.action-row .btn{flex:1;min-width:135px}.toast{position:fixed;z-index:60;bottom:85px;left:15px;right:15px;background:var(--navy);color:white;border-radius:10px;padding:13px;box-shadow:0 5px 22px #0003;font-size:13px;text-align:center}.flowline{line-height:2.1}@media(min-width:680px){.app-main{padding:26px 24px 40px}.stat-grid{grid-template-columns:repeat(4,1fr)}.two{grid-template-columns:1fr 1fr}.mobile-tabs{position:static;max-width:1140px;margin:0 auto;padding:0 18px 20px;height:auto;border:0;background:transparent}.mobile-tabs button{display:inline-flex;flex-direction:row;flex:0 0 auto;gap:10px;padding:8px 22px;border-radius:9px;background:white;border:1px solid var(--line);margin-left:8px;font-size:13px}.mobile-tabs button.active{background:var(--navy);color:white}.mobile-tabs button span{font-size:17px}.dialog{border-radius:18px;max-height:88vh}.overlay{align-items:center}.app-main{min-height:400px}}@media(max-width:370px){.identity strong{font-size:14px}.identity img{width:46px}.userlabel{display:none}.filterbar{flex-direction:column}.filterbar select{flex:auto;width:100%}}@media print{body{background:#fff}#application,#auth,#setup,.toast,.dialog-header,.detail-actions{display:none!important}.overlay{display:block!important;position:static!important;background:white!important}.dialog{max-height:none!important;width:100%;max-width:100%;padding:5px;overflow:visible}.dialog-header{display:none}.ticketprintheading{font-size:19px}.btn{display:none!important}}